HSBox, operated by HS Commerce Sdn Bhd (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

1.2 Usage & Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on our site

  • Cookies and tracking technologies

1.3 Purchase Information

  • Products you viewed or purchased

  • Order history

  • Transaction records

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify payment and prevent fraud

  • Improve website performance and user experience

  • Provide customer support

  • Send order updates and service notifications

  • Comply with legal obligations

We do not sell, rent, or trade customer information.

3. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality

  • Remember your preferences

  • Analyze website performance

  • Personalize your shopping experience

You may disable cookies in your browser settings, but some features may not function properly.

4. Sharing Your Information

We may share your information only with trusted parties:

4.1 Service Providers

  • Payment processors (e.g., Stripe, online banking, e-wallets)

  • Delivery partners and courier services

  • Website hosting and analytics providers

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

We do not share information for marketing by third parties.

5. Data Security

We take reasonable security measures to protect your personal information from:

  • Unauthorized access

  • Loss or theft

  • Alteration

  • Misuse

However, no online method is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Comply with legal and accounting requirements

7. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Update or correct your information

  • Delete your data (subject to legal obligations)

  • Withdraw consent for marketing communications

To submit a request, please contact us using the details below.

8. Age Restriction

You must be 18 years old or above (or legal drinking age in your country) to purchase alcoholic products from our store.

We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of our website signifies acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

HS Commerce Sdn Bhd
Customer Support: [ericfaye880056@gmail.com]
Business Hours: Monday–Saturday