Welcome to HSBox, operated by HS Commerce Sdn Bhd (“we”, “us”, “our”).
By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all visitors, customers, and users of our website.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website indicates acceptance of any changes.

2. Products & Descriptions

2.1 Authenticity

We guarantee that all pre-owned luxury items are 100% authentic and verified before listing.

2.2 Condition of Pre-Owned Items

All second-hand products may show signs of wear.
We provide detailed descriptions and photos, and customers are encouraged to review them carefully before purchasing.

2.3 Product Availability

Product availability may change without notice. Items added to the cart are not reserved until payment is completed.

2.4 Alcohol & Spirits

You must be 18 years old or above (or the legal age in your region) to purchase alcoholic products.

3. Pricing & Payments

3.1 Pricing

All prices displayed are final unless stated otherwise.
We reserve the right to adjust prices at any time.

3.2 Payments

We accept various payment methods available at checkout.
Orders will only be processed upon successful payment.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within our standard business hours.

4.2 Delivery

Delivery times may vary based on location and courier service.
Any delays caused by courier companies are beyond our control.

4.3 Shipping Fees

Shipping fees are displayed during checkout and are non-refundable.

5. Returns & Refunds

5.1 Eligibility

Due to the nature of our products (pre-owned luxury items, collectibles, and alcohol), all sales are final and non-returnable, unless:

  • The item received is significantly different from the description

  • The wrong item was delivered

5.2 Procedure

Claims must be made within 48 hours of receiving the item, with proof such as photos and videos.

6. Order Cancellation

We reserve the right to cancel orders due to:

  • Suspected fraud

  • Payment issues

  • Out-of-stock items

  • Violation of terms

Customers will be notified if a cancellation occurs.

7. Customer Responsibilities

By using our website, you agree:

  • Not to misuse our website or services

  • Not to engage in fraudulent transactions

  • To provide true and accurate information

8. Liability

We are not liable for any:

  • Losses arising from courier delays

  • Damage caused by improper handling after delivery

  • Issues caused by misuse of purchased products

Our maximum liability is limited to the amount paid for the order.

9. Intellectual Property

All content, logos, text, and images on our website are the property of HS Commerce Sdn Bhd and may not be copied, distributed, or used without permission.

10. Privacy Policy

Your personal information is handled according to our Privacy Policy, which outlines how we collect, store, and protect customer data.

11. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.
Any disputes will be resolved under Malaysian jurisdiction.

12. Contact Us

For any inquiries regarding these Terms & Conditions, please contact us at:
HS Commerce Sdn Bhd
Customer Support: [ericfaye880056@gmail.com]